How can we help?
The most-asked answers are here. If yours isn’t, write to us.
Getting started
How do I create my account?
With a code sent to your email, or with your Apple or Google account. There’s no password to remember.
Who can use it?
Adults 18 and over.
Does it work with Mounjaro, Zepbound, Ozempic or Wegovy?
Yes. At sign-up you pick your treatment from Mounjaro, Zepbound, Ozempic, Wegovy, Trulicity, Saxenda, Victoza and Rybelsus, or compounded semaglutide and tirzepatide, in a vial or syringe. The app adapts to how and how often you take it. These names are trademarks of their manufacturers.
Does it work if I take a pill, like Rybelsus?
Yes. With a daily dose, you log it with one tap on the home screen, and the reminder comes at the time you choose.
Do I need to be with a clinic to use it?
No. You subscribe through the App Store or Google Play and use everything, with or without a doctor following you. If someone treats you, you can note who, and your appointment summary comes out ready.
Which countries and languages?
In the stores of most countries, in Portuguese, English, Spanish, French, German and Italian.
Subscription
How much does it cost?
There’s just one plan, with everything included, paid monthly or yearly. The price shows in the store, in your country’s currency.
How does the free trial work?
The monthly plan starts with a 3-day free trial, once per person, when the store offers it. If you cancel in the store before the trial ends, you won’t be charged. The annual plan has no trial.
How do I cancel?
Through the App Store or Google Play, at least 24 hours before renewal. You keep access until the end of the paid period, and your logs stay saved.
Does deleting my account cancel my subscription?
No. The subscription belongs to the store: to stop paying, cancel in the App Store or Google Play.
Treatment and AI
Does Morphi replace my doctor?
No. We organize what you log and help you prepare for your appointments, but we don’t diagnose, recommend doses or change your treatment. That’s up to your care team.
Will Morphi tell me when to increase my dose?
No. Your dose is a prescription, and only your doctor changes it. What we do is show where you are in the dose cycle, remind you of the next dose and bring how the last few weeks went to your appointment.
Do I have to use Morphi Intelligence?
No. The first time you use an AI feature, we ask for your permission. If you’d rather not, the rest of the app works just the same.
Can Morphi Intelligence be wrong?
Yes. It answers based on what you’ve logged, but it doesn’t diagnose and doesn’t touch your dose. Dose and medication, always with your care team.
Does the plate photo count calories exactly?
No. The photo suggests what’s on the plate, and you correct it before saving. Use it as an estimate, not an exact count.
What if I have an emergency?
Morphi isn’t for emergencies. If you have one, seek medical care right away.
Privacy and account
Is my data safe?
Your journal is kept in your account, in a database in Brazil, and your conversations with Morphi Intelligence stay on your phone. The details are in our Privacy Policy.
Do you sell my data?
No. We also don’t use your health data for ads.
How do I download a copy or delete my data?
In the app, under Privacy and data: there you can download a copy of everything or delete your account and data.
Do my conversations train the AI?
No. Nothing you send to Morphi Intelligence is used to train models.
Nothing found. Write to us and we’ll answer.